Grooming Policies by Tani's Mobile Doggy Wash

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Pets are accepted for grooming with the following conditions being met and accepted by owner or attending responsible person (ARP).

1. Owner or ARP presents a pet that is healthy enough to be groomed. Grooming may expose pre-existing health and skin problems for which Tani's Mobile Doggy Wash cannot be held liable for. Grooming on an elderly pet or pet with health problems is at owner’s risk. 

2. Owner or ARP agrees to pay for all grooming services deemed necessary by Tani's Mobile Doggy Wash for the best interest and well-being of the pet. 

3. If fleas are present, a flea bath soak will be given at owner’s or ARP expense. 

4. Owner or ARP understands that all quoted grooming prices are ESTIMATES and may be increased based on coat condition, skin condition, special handling needs, demeanour of the pet and by all other additional services requested or deemed necessary or other special requests made by owner. 

 

5. Tani's Mobile Doggy Wash will endeavour to inspect, quote and advise upon collection of any extra charges (e.g. matting or flea bath). However, sometimes our groomers can miss severe matting, fleas etc upon collection. When these incidents occur, the groomer will attempt to notify the client, by phone and/or text, and the appropriate charges will be added to the previous quoted price.

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6. Tani's Mobile Doggy Wash believes in comfort over vanity. Therefore, if a dog is presented with heavy-severe matting, it may require a full shave off. By accepting these terms and conditions, the client agrees to their dog being shaved off if they present with heavy-severe matting.

 

7. Brush-outs are only available to dogs who have light matting (e.g. can easily be brushed out without causing discomfort/pain) to Minimal areas of the body. A brush-out fee of $15 per 10 minutes applies.

8. Owner or ARP understands that de-matting, shaving, clipping, stripping, and carding may cause hair loss, patchiness, skin irritations, sores, or cuts and may expose pre-existing skin conditions. If any of these incidents occur, Tani’s Mobile Doggy Wash holds no responsibility for costs incurred due to owner’s negligence.

9. Owner or ARP understands that pet's nails will be clipped, thus with the possibility of exposing the quick, which may or may not bleed, at the time of grooming but therefore may afterwards. In the event nails bleed during pet's grooming service, Tani's Mobile Doggy Wash will apply septic powder (Quick Stop). If pet's nails bleed after grooming appointment, brown sugar or corn starch can be applied to stop bleeding, if septic powder is not available. 

10. Tani's Mobile Doggy Wash will exercise all due responsible care to prevent injury or illness to owner’s or (ARP) pet. Tani’s Mobile Doggy Wash takes full responsibility for injuries caused by their staff during the grooming process, excluding in the events outlined in terms 5 and 6. However, in the event of illness, injury, or death caused by pre-existing conditions, the owner and said responsible person of the pet will not personally hold liable the owners Jaydan and Tania Eccles, or any staff of Tani's Mobile Doggy Wash for such instances. 

11. Owners or ARP authorizes Tani's Mobile Doggy Wash to seek emergency veterinarian care while pet is in their care, at owner’s expense, if deemed necessary for the health and well-being of the pet. 

12. Owner or ARP is responsible for all property damage or injury to a person caused by their pet while under the care of Tani's Mobile Doggy Wash. 

13. Owner or ARP understands, that due to policies and insurance regulations, NO ONE is allowed in the mobile grooming salon while a pet is being serviced. 

 

14. Clients should not allow their children to observe their dog being groomed unsupervised by their legal guardian, as we are not responsible for their safety and wellbeing.

 

15. Groomers will only attend to clients that are 18 years of age and older. We are unable to directly communicate with people under 18 years of age, as they are not at an appropriate age level to do so.

16. Owner or ARP is responsible for all property damage or injury to a person caused by their pet while under the care of Tani's Mobile Doggy Wash. 

17. Owner or ARP understands, that due to policies and insurance regulations, NO ONE is allowed in the mobile grooming salon while a pet is being serviced. 
 

18. Owner or ARP agree to provide suitable parking for the duration of their appointment. This includes on-street parking directly in front of the owner's property and easy access to an appropriate outdoor water tap and electrical point. TMDW groomers must adhere to all council parking and set-up laws, therefore, they are unable to park and run lines across roads, park over adjoining driveways, park on nature strips, park within 1 meter of a corner, park over a fire hydrant, or disrupt nearby neighbours by parking in front of their properties. Clients must ensure that parking is available BEFORE our groomers arrive. If there is no suitable parking, we will be unable to complete your booked service and a 50% cost of service on-the-spot cancellation fee may apply.

 

19. Owner or ARP are to ensure that all vehicles are moved BEFORE groomers have arrived. Once set-up, for safety reasons, groomers are not able to move to accommodate anyone needing to move their vehicles.

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20. Tani’s Mobile Doggy Wash does not recommend full grooms on double and tripled coated dogs. Clipping a double/triple coated dog, can result in damage to the coat, or can become a health and safety risk to the dog’s natural ability to warm/cool itself. If an owner wishes to have their double/triple coated dog shaved off, or if the dog is matted and a shave off is needed, Tani’s Mobile Doggy Wash take no responsibility for any coat damage, and/or health issues (existing, underlying, or new) that may result from the removal of undercoat and guard hair.

 

21. Cancellation policy: 48-hour notice is required, or a $25 fee (Per-service booked) will be charged to your credit card on file. If your card is not on file, the payment must be made before your next appointment is booked. Any future bookings will be cancelled if payment is not made.

 

22. No-Show policy: A charge of 50% per service will be charged to your card on file, for all no-show appointments. If your card is not on file, the payment must be made before your next appointment is booked. Any future bookings will be cancelled if payment is not made.  

 

23. A $1 booking fee is charged per service. This fee is added to the price of your service and is non-refundable for online payments.  

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24. It is the responsibility of the person booking to ensure that they are booking within Tani's Mobile Doggy Wash's Areas of Service and are booking in the correct service and size for their dog. Tani's Mobile Doggy Wash reserves the right to cancel appointments that are not within our Areas of Services, are not within the services we offer (e.g. large breeds), and/or that are incorrectly booked. As we have endeavoured to make the services, we provide clear on our website, such incorrect bookings will be cancelled without notice and any booking fees will not be refunded.

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